Frequently Asked Questions
Q. Are all products on Petals Beauty 100% authentic?
Yes, absolutely. We source all cosmetics, skincare serums, and makeup directly from verified brand manufacturers and authorized global distributors. We never sell replicas or grey-market duplicates.
Q. How fast is delivery across Bangladesh?
Inside Dhaka Metro, deliveries arrive within 24 to 48 hours. Outside Dhaka, orders reach your doorstep within 48 to 72 hours via our premier courier partners (Steadfast / Pathao).
Q. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across all 64 districts in Bangladesh. You pay only after the delivery rider hands over your parcel.
Q. How can I get Free Delivery?
Any order with a total value of ā§ŗ999 or more automatically qualifies for 100% Free Shipping anywhere in Bangladesh.
Q. Can I check the parcel before paying the rider?
Yes, you can inspect the outer packaging and ensure the items match your order invoice before completing COD payment.
Q. What should I do if a product arrives damaged?
If an item arrives damaged or leaking, simply message us on WhatsApp with a photo within 48 hours. We will dispatch a brand-new replacement at no additional cost.