1. 7-Day Hassle-Free Returns
If you receive a defective, damaged, or incorrect product, you are eligible for an immediate return or exchange within 7 days of delivery.
2. Eligibility Conditions
- The product must be unused, unwashed, and in its original packaging with all security seals intact.
- Damaged or leaking products must be reported within 48 hours of parcel receipt.
- Proof of purchase (Order ID or invoice receipt) must be provided.
3. Refund Timeline
Once your returned package is received and inspected at our central hub, refunds are issued within 3 to 5 business days via your original payment method (bKash, Nagad, or Bank Transfer).
4. How to Request a Return
Contact our customer support team via WhatsApp at 01700-000000 or email support@petalsbeauty.com with your Order Number and photos of the product.